Faqs for users...
For faqs for GooRoos, see Guide for GooRoos page, you must be a signed in GooRoo
You can also browse our Users' Forum
- What video equipment do I need?
- Anything that produces a clear view of what you are doing, for some sports you will have to use zoom.
- Make sure the light is adequate.
- Views from different angles can often be helpful or even necessary.
- See each GooRoo's "Video tips" on their profile page for their opinions.
Tip - Always try and leave a length of video before and after the "core" of the skill problem, this helps the GooRoo if they are going to use slow motion.
- What formats can I send?
- We accept QuickTime, WMF, Flash, MPEG4, DV
- What file sizes can I send?
- We accept filesizes up to 50mb
- What length can my clips be?
- We suggest that a clip of a minute should be more than enough for the GooRoo to analyse your problem.
- What format can I download in?
- MPEG4, Flash, QT
- Is my video private or can it be seen by others?
- You choose!
- Who owns the copyright on the clip?
- YGR owns the clip but you or the GooRoo can use it anywhere as long as you show the yoorgooroo.com link.
- Can I embed the clip in MySpace, Bebo etc?
- Yes, just copy and paste the url which comes with the clip.
- What if the video I get isn't good?
- if you are unhappy with the quality of the response that you have received, submit a complaint via our dispute resolution service. This must be done within 72 hours of downloading the video or 10 days of the GooRoo uploading the answer video. YoorGooroo's decision will be final and binding on both you and the GooRoo.
- Why do the terms and conditions say that the copyright of the movie from the GooRoo belongs to yoorGooRoo and not the gooroo?
- We have to do this in order to comply with money laundering regulations. We can only sell what "belongs" to us. However when we grant the user who has paid for the movie a perpetual, universal right to use it. So you can just treat it as if you own it, as long as you show the YoorGooRoo.com link.